🐾 Our 30-Day Happiness Guarantee

We want you and your fur baby to absolutely love every Furavelle product. If something isn't right, we're here to make it right — no hassle, no stress!

✅ We Will Replace or Refund If:

• The item arrived damaged or defective
• There is a printing error (wrong colors, blurry print, misalignment)
• You received the wrong item or wrong size due to our error
• Your package was delivered to the wrong address due to our error
• Your package is lost in transit (tracking shows no updates for 15+ business days)
• Your order shows no tracking movement within 10 business days of your order date

❌ We Cannot Accept Returns For:

• Customer errors (wrong size selected, incorrect customization, or incorrect shipping address entered at checkout)
• Change of mind after the order has entered production
• Minor color variations due to differences between screen displays and printed output
• Normal wear and tear after use
• Packages delivered to the correct address but reported as not received — please file a claim directly with the carrier (USPS, DHL, or OnTrac)
• Packages returned to our facility — as all items are custom print-on-demand, we are unable to restock or resend returned packages

📋 How to Request a Return or Replacement

1. Email us at support@furavelle.com within 30 days of receiving your order.
2. Include your order number and clear photos showing the issue (required for all defect, damage, and wrong-item claims).
3. Our team will review your request and respond within 2–3 business days.
4. If approved, we'll send a replacement or issue a full refund — your choice!

⏱ Order Cancellation

Because every Furavelle product goes into production quickly, our cancellation window is very short:

• Before production begins: Contact us immediately after placing your order — cancellation may still be possible.
• Once production has started: We are unable to modify or cancel your order.
• Once shipped: Cancellations are not possible.

To request a cancellation, email support@furavelle.com as soon as possible after placing your order.

💰 Refunds

Approved refunds are processed back to your original payment method within 5–10 business days. You'll receive an email confirmation once the refund is issued. Please note that processing times may vary depending on your bank or card issuer.

📏 Wrong Size?

We highly recommend checking our size guide before placing your order. If you received the wrong size due to our error, we'll send a replacement at no cost to you. If you selected the wrong size yourself, we're unable to offer a replacement or refund as each item is custom-printed to order.

🎁 Gift Orders

Received a Furavelle product as a gift and there's an issue? No problem! Contact us with the order details and we'll take care of you.

❓ Questions?

Our team is here to help. Reach us at support@furavelle.com — we respond within 1–2 business days and genuinely care about making your experience paw-some!