Last updated: May 2026

At Furavelle ("we," "us," or "our"), your privacy matters to us as much as your fur baby matters to you. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make a purchase.

1. Information We Collect

Information You Provide to Us

• Order information: Name, email address, shipping address, phone number, and payment details when you place an order.
• Account information: Email and password if you create a customer account.
• Communications: Any messages you send us via email or our contact form.
• Marketing preferences: Email subscription status and preferences.

Information Collected Automatically

• Device & usage data: Browser type, IP address, pages visited, time spent on site, and referring URLs.
• Cookies & tracking technologies: Used to improve your shopping experience, remember your cart, and show relevant ads. You can manage cookies through your browser settings.

2. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations, shipping updates, and delivery notifications
• To provide customer support and respond to your inquiries
• To send marketing and promotional emails (only if you opt in)
• To improve our website, products, and overall shopping experience
• To detect and prevent fraud
• To comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information. We only share data with trusted third-party service providers necessary to operate our business:

• Print & Fulfillment Partners (e.g., Printful, Printify, Gelato): To produce and ship your orders
• Payment Processors (e.g., Shopify Payments, Stripe, PayPal): To securely process transactions
• Email Marketing (e.g., Klaviyo): To send order updates and promotional emails
• Analytics Providers (e.g., Google Analytics, Meta Pixel): To understand how visitors use our site and optimize our advertising
• Legal Compliance: When required by law or to protect the rights and safety of Furavelle and our customers

4. Your Rights — California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request details about what personal information we collect, use, and share.
• Right to Delete: Request deletion of your personal information (subject to certain exceptions).
• Right to Opt-Out: Opt out of the "sale" of personal information. We do not sell your data.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at hello@furavelle.com. We will respond within 45 days.

5. Data Security

We use industry-standard security measures to protect your information. Our website is SSL-encrypted, and payment information is processed securely through PCI-compliant payment partners. We never store full credit card numbers on our servers.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver personalized advertisements. Types of cookies we use:

• Essential cookies: Required for the website to function (e.g., shopping cart, login)
• Analytics cookies: Help us understand how visitors interact with our site
• Marketing cookies: Used to show you relevant ads on other platforms

You can opt out of non-essential cookies through your browser settings or visit aboutads.info to manage ad preferences.

7. Email Marketing

If you subscribe to our emails, you'll receive promotions, new product announcements, and pet-loving content. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email. We use Klaviyo to manage our email communications.

8. Data Retention

We retain your personal information for as long as necessary to fulfill orders, provide customer service, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. For significant changes, we may notify you via email.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 hello@furavelle.com
🌐 www.furavelle.com